Terms of service.

Terms of Service

Welcome to DuskWoodPNW! By using this website, placing an order, or engaging in a custom furniture project, you agree to the following terms and conditions. Please review them before proceeding.

1. Overview

DuskWoodPNW is a custom woodworking studio offering handcrafted furniture and home goods built with sustainably sourced materials in the Pacific Northwest. We create both ready-made items and fully custom pieces designed in collaboration with our clients.

2. Custom Orders

  • Custom work begins after a submitted Custom Order Form and agreement on design specifications.

  • A non-refundable deposit (typically 50%) is required to start your project. This covers design time, materials, and secures your spot in our production queue.

  • Final balance is due prior to delivery or pickup.

Once production has started, changes to your design may not be possible. We'll do our best to accommodate small adjustments when feasible.

3. Design Rights

All designs, mockups, and photographs shared by DuskWoodPNW are the intellectual property of DuskWoodPNW and may not be used or distributed without written permission.

Unless otherwise requested, DuskWoodPNW retains the right to photograph and promote all finished work — including custom pieces — for our website, social media, and portfolio.

4. Materials & Variability

We work with natural hardwoods — each piece is unique. Variations in grain, color, knots, and figure are to be expected and celebrated. While we strive for consistency, exact matches to photos or samples cannot be guaranteed.

5. Payments & Pricing

  • All pricing is listed in USD.

  • Accepted payment methods include: credit/debit cards, PayPal, Square, or direct invoice.

  • Payment must be received in full before pickup or shipment of any product.

Prices are subject to change due to fluctuations in material cost or market demand. Quotes for custom pieces are valid for 14 days.

6. Shipping, Delivery & Pickup

Ready-Made Products:

  • Ships within 3–7 business days unless otherwise noted.

  • Shipping costs are calculated at checkout or listed in the product description.

  • You’ll receive tracking details as soon as your order is on its way.

Custom Orders:

  • Larger custom pieces are available for local delivery (Portland, OR & surrounding) or freight shipping.

  • Freight quotes are provided once the piece is complete and ready for delivery.

  • Pickup is also available from our studio by appointment.

7. Returns & Cancellations

Due to the handmade, made-to-order nature of our work:

  • All sales are final.

  • No returns or exchanges will be accepted unless an item arrives damaged due to shipping, in which case you must contact us within 48 hours of delivery with photos.

  • Custom order cancellations are only allowed within 48 hours of payment unless materials have already been purchased.

We stand behind our work. If something isn’t right, please reach out — we’ll always do our best to make it right within reasonable limits.

Privacy Policy

We respect your privacy. Any personal information collected through this site — including name, email, shipping address, and payment details — is used solely for fulfilling your order or communicating with you directly.

We will never sell, trade, or share your data with third parties, except for services required to complete your transaction (e.g., payment processors or shipping partners).

If you subscribe to our newsletter, you may receive occasional updates about new products or events. You can unsubscribe at any time.

FAQ

How long do custom pieces take?

The timeline for custom pieces varies based on the scope of the project, material availability, and our current production queue. While many builds fall within a 4–6 week range, more complex designs or limited wood selections may take longer. A clear estimate will be provided during your consultation, and we’ll keep you informed as your piece progresses.

Can I choose my own wood?

Yes — we typically source local Black Walnut, Oak, Maple, and other Pacific Northwest hardwoods. You’ll be able to see available options and make selections during the design process.

Do you deliver outside the Portland area?

Yes. Local delivery is available in Portland and surrounding areas. For other regions, we can ship smaller pieces or coordinate freight delivery for larger items.

Do you accept rush orders?

In some cases, yes — rush availability depends on the project load and complexity. Rush fees may apply.

Can I visit your shop?

We work out of a private studio, but pickups can be scheduled by appointment.